Only Way Air strives to offer exceptional customer service
HVAC repair services are mission critical to your home or business. Give our chat client a try to make a call to our office. We service Dallas, Fort Worth and Johnson County.
The Right Way, Is The Only Way
Trustindex verifies that the original source of the review is Google. Wow, what an experience!! We were introduced to Only way air from our home warranty company. Our air conditioner had stopped working in the height of the summer heat. From beginning to end, we had a wonderful experience!! The company did a great job in communicating with us. They let us know everything that was going on step by step. The company had to order a part, they had advised us that it if it came on Friday, they would make sure it got installed that day. If it came in on Saturday, early enough, they would get it installed on Saturday. Moe called us on Friday, to let us know that the part had not been received yet. When we didn't hear anything on Saturday, because it was a holiday weekend, we assumed that we would not hear anything until Tuesday at the earliest. I was so pleasantly surprised to get a call from their technician Moe, who came to our house on a Sunday at about 8:45 in the morning to fix our air conditioner. We have been without air for 12 days. Their name says it all, they are the only way to go when you need your air conditioner fixed. We will be using them from now on and I highly suggest you do the same!!Trustindex verifies that the original source of the review is Google. Omar was so thorough and thoughtful. He explained everything to me in layman鈥檚 terms so that I could understand. He even helped me put my new water hose that I purchased months ago that I couldn鈥檛 get my big, strong boys to do.. 馃槕 I tried to give him a tip and he wouldn鈥檛 have it.. 馃ス He was a kind young man. Thank you Only Way Heating & A/C for sending him.. 馃槉Trustindex verifies that the original source of the review is Google. excellent service. no comment yet on the success of the repair. catch me later.Trustindex verifies that the original source of the review is Google. Anyone needing a/c repairs, I recommend Only Way Air Heating & Air Conditioning 100%. Their technician, Omar, came to my home and was very professional, patient, informative and knew what he was doing. He located the issue with my a/c and repaired it very quickly and th cost was reasonable. Give them call when you need hvac repairs, you will be happy with the results.Trustindex verifies that the original source of the review is Google. Horrible customer service. I have called several times left messages along with no return calls. My ceiling is leaking from a job they did and now they are trying to avoid coming out and fixing their mistake. I had another company come out that my warranty company connected me with and told me that the install they did they could loose there license for. I guess my next step is to call TDLR and report this company maybe that will get there attention.Trustindex verifies that the original source of the review is Google. Omar was very professional and approachable. I am a customer that likes to ask questions and he provided answers to all of them. He even explained the nature of the problem and showed me repairs he made,Trustindex verifies that the original source of the review is Google. Omar went above and beyond for our ac fix! He was kind, helpful, and even came back to our house after we had missed him. He was professional and fast!!! Thank you. OMAR! You saved us in the Texas heat.Trustindex verifies that the original source of the review is Google. Get work on time and fastTrustindex verifies that the original source of the review is Google. Only way air was amazing Omar. The technician was amazing. He was reliable, honest upfront, and on time easily diagnosed and showed us the problem. He was very forthcoming, clean and honest definitely would love to do business with them again.