Only Way Air strives to offer exceptional customer service
HVAC repair services are mission critical to your home or business. Give our chat client a try to make a call to our office. We service Dallas, Fort Worth and Johnson County.
The Right Way, Is The Only Way
Trustindex verifies that the original source of the review is Google. Very satisfied, all issues resolved!Trustindex verifies that the original source of the review is Google. Only Way AC did amazing job getting my AV back on in a timely manner.Trustindex verifies that the original source of the review is Google. Very prompt and reliable . Technical assessment was right on point. EPA regulations compliance .Trustindex verifies that the original source of the review is Google. Our technician Omar was super friendly and professional and explained things very well.Trustindex verifies that the original source of the review is Google. 0 Stars. This business left us without AC service for 7 days. We have been trying to contact them for days. Our warranty for our house is through this company. We were told they would come on Friday and then they called us last minute to move our appointment to Monday then they did not show up and have not called us back or answered any of our calls. Their phone number is not hooked up to a real person, they require you to hit the star button everyone minute to stay on the wait list. We are about to hit 100 degree weather here and this house is about to become unsafe for our family because of this company. I do not recommend working with them.Trustindex verifies that the original source of the review is Google. Service was done in a timely manner and the technician they sent Ronald Burleson definitely knew what was needed to get the job done.Trustindex verifies that the original source of the review is Google. Great customer service from Jeremy. Very Knowledgeable.Trustindex verifies that the original source of the review is Google. Thank you so much, JourneyTrustindex verifies that the original source of the review is Google. They came out and repaired HVAC unit. technician was able to accomodate the very next day shcedule so really appreciate that. They are very responsive with great customer service. 4/5 stars partly because it took them 5 service calls-2/5 times i had to pay service fee. WOrk was done through warrenty so i guess its not their fault as theyare only authorized to "duct-tape" the issue and no do holistic fix-so partly that was frustrating with me having to call them over and over and having things approved from warrenty. overall recommed company. great customer service. 4/5 only because of me having to go back and forth for the repair update 4/14/2025: had to reach out to them about past repair receipts. Rep was very helpful and great customer service. changing rating to 5/5Trustindex verifies that the original source of the review is Google. I was sent to this company by my home warranty and let me say it was a smooth ride. From the set up time, communication was on point and they stayed in communication the whole time. Now the tech Mr. Ronnie, let me say he was outstanding his whole candor was definitely appreciated. He communicated what needed to be done afterward, communicated issue, serviced and left me feeling like I could trust this company. I definitely recommend.